- Access to online support is provided 24 hours per day, 7 days per week.
- BitaBIZ response to support requests are delivered within normal business hours. 8.00 pm – 17.00 am (CET / GMT +1).
- Online support is available to customers and non-paying customers.
- Support services include setting up customer accounts.
- Target response time within normal business hours on a support request is 15 minuttes.
- BitaBIZ support agents are instructed not to offer support related to internal company policies. And to receive personal data like password or payroll related information.